At Jin Shanliang Bags LLC, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Returns & Exchanges Policy below.
Return Eligibility We accept returns under the following conditions:
Items must be returned within 14 days of delivery
Products must be unused, unworn, and in original condition
Items must be in original packaging with all tags included
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items The following items are not eligible for return:
Our support team will provide return instructions and the appropriate return address.
Return Shipping Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping method.
Exchanges We offer exchanges for defective or damaged items. If you need a replacement, please contact us within 7 days of receiving your order.
Refunds Once your returned item is received and inspected:
Approved refunds will be issued to the original payment method
Processing time may take 5–10 business days depending on your payment provider
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will resolve the issue promptly at no additional cost to you.
Late or Missing Refunds If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us for assistance.
Contact Us For any return or exchange inquiries, please contact:
